Technical Support

CareFusion is committed to providing a positive customer experience for all of our categories. Our experienced support representatives are well equipped to address your technical needs.

Select a support type to display the relevant contact information.

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Capability

Product Line

Country

Anesthesia Delivery

Vital Signs®

Airway access devices, Critical and emergency care patient monitoring, ECG supplies, General anesthesia consumables, Labor and delivery patient monitoring, Temperature solutions

Contact Information

CareFusion

800.535.7923
800.932.0760, option 1

7 a.m. to 5 p.m. CST
Monday – Friday

VitalSignsCustomerSupport@carefusion.com

Infection Prevention

ChloraPrep®

Skin preparation, StartClean cleanser, Surgical Clippers, Surgical hand scrubs, Trays brushes and bulk solutions

Contact Information

CareFusion

855.329.6985
800.523.0502

8 a.m. to 5 p.m. CST
Monday – Friday

Infusion

Alaris®

Infusion system devices, Infusion System Interoperability, Infusion system software, Infusion system therapies, IV therapy

Contact Information

CareFusion

866.488.1408
888.812.3229

6 a.m. to 5 p.m. PST
Monday – Friday

DL-US-INF-Tech-Support@carefusion.com

Alaris® System Cleaning Kit ordering information

Customer Order Management Representative

800.482.4822

Reference parts number when calling:

  • Cleaning Kit – 49000187
  • Dedicated brush for cleaning IUI – 49000052
  • Dedicated brush for cleaning case – 49000053

customercareinfusion@carefusion.com

Alaris System cleaning

Infusion Documentation

Infusion IV Therapy

MaxGuard®, MaxPlus® products

gmb-cf-ivsetsupport@carefusion.com

OEM Products

KippMed®/NAC® OEM, SmartSite® OEM, Texium® OEM products

714.283.2228
714.283.8424
800.231.2466

oem@carefusion.com

KippMed®/NAC® OEM, SmartSite® OEM, Texium® OEM products

Customer Order Management Representative

Tel: 714.283.2228
Fax: 714.283.8424
800.231.2466

5:00am 4:00pm PST

oem@carefusion.com

Customer Order Management

Product sales and returns, billing questions or request routine product repair

800.482.4822
800.447.7825

6 a.m. to 3 p.m. PST
Monday – Friday

CustCareInfusion@carefusion.com

Customer Advocacy

888.812.3266

7 a.m. to 4 p.m. PST
PST Monday – Friday

customerfeedback@carefusion.com

Interventional Specialties

Achieve®, AVAmax®, Jamshidi®

Breast biopsy, Diagnostic and procedure trays, Drainage, Jamshidi® bone marrow biopsy needles, Vertebral augmentation

Contact Information

CareFusion

800.531.4140
800.323.9088

7 a.m. to 5:30 p.m. CST
Monday – Friday

gmb-MedSpec-CustService@CareFusion.com

PleurX®

Drainage

Contact Information

CareFusion

800.531.4140
800.323.9088

7 a.m. to 5:30 p.m. CST
Monday – Friday

pleurx-info@carefusion.com

Additional Links

Medication and Supply Management

Pyxis®

Medication and Supply Management platform, Medication and Supply Management software, Medication and Supply Management technologies

Contact Information

Pyxis Technical Support Center

800.727.6102

Contact Information

Pyxis Point of Care Support Line

800.423.2451

Pyxis small parts order

Tel: 800.366.3330
Fax: 858.617.5301

GMB-CFN-OrderMgmt-Dispensing@carefusion.com

Patient Monitoring

Vital Signs®

Airway access devices, Critical and emergency care patient monitoring, ECG supplies, General anesthesia consumables, Labor and delivery patient monitoring, Temperature solutions

Contact Information

CareFusion

800.535.7923
800.932.0760, option 1

7 a.m. to 5 p.m. CST
Monday – Friday

VitalSignsCustomerSupport@carefusion.com

Respiratory Care

AirLife®

AirLife® respiratory products

Contact Information

CareFusion 2200

800.531.4140
800.323.9088

7 a.m. to 5:30 p.m. CST
Monday – Friday

gmb-MedSpec-CustService@CareFusion.com

LTV®

Mechanical ventilation

Contact Information

CareFusion LTV

800.754.1914, ext. 2

8 a.m. to 5 p.m. CST
Monday – Friday

ltvservice@carefusion.com

Surgical Instruments

Snowden-Pencer®, V. Mueller®

Laparoscopic instruments

Contact Information

CareFusion

800.531.4140
800.323.9088

7 a.m. to 5:30 p.m. CST
Monday – Friday

gmb-MedSpec-CustService@carefusion.com

Surveillance Technologies

MedMined®

Infection prevention surveillance, Medication Stewardship Surveillance

Customer Service

CareFusion

877.849.6735