Technical Support

Committed to providing a positive customer experience, BD representatives knowledgeably provide technical support to address your product and service needs.

Select a support type to display the relevant contact information.

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Capability

Product Line

Country

Anesthesia Delivery

Vital Signs®

Airway access devices, Critical and emergency care patient monitoring, ECG supplies, General anesthesia consumables, Labor and delivery patient monitoring, Temperature solutions

Contact information

BD

800.535.7923
800.932.0760, option 1

7 a.m. to 5 p.m. CT
Monday to Friday

VitalSignsCustomerSupport@carefusion.com

Infection Prevention

ChloraPrep®

Pre-procedure hair removal, Skin preparation, StartClean cleanser, Surgical hand scrubs, Trays brushes and bulk solutions

Contact information

BD

855.329.6985
800.523.0502

8 a.m. to 5 p.m. CT
Monday to Friday

Infusion

Alaris®

Infusion system devices, Infusion System Interoperability, Infusion system software, Infusion system therapies, IV therapy

Contact information

BD

866.488.1408
888.812.3229

6 a.m. to 5 p.m. PT
Monday to Friday

DL-US-INF-Tech-Support@carefusion.com

Alaris System cleaning kit ordering information

Customer order management representative

800.482.4822
800.447.7825

CustCareInfusion@carefusion.com

Alaris System cleaning resources

Infusion documentation

Infusion IV therapy

MaxGuard®, MaxPlus® products

gmb-cf-ivsetsupport@carefusion.com

Customer order management

Product sales and returns, billing questions, or routine product repair requests

800.482.4822
800.447.7825

6 a.m. to 3 p.m. PT
Monday to Friday

CustCareInfusion@carefusion.com

Customer advocacy

888.812.3266

7 a.m. to 4 p.m. PT
Monday to Friday

customerfeedback@carefusion.com

OEM Products, SmartSite®, Texium®

Infusion system therapies, IV therapy

Contact information

KippMed®/NAC®, SmartSite®, Texium® OEM products

714.283.2228
714.283.8424
800.231.2466

oem@carefusion.com

Ordering information

Customer order management representative

714.283.2228
714.283.8424
800.231.2466

5 a.m. to 4 p.m. PT

oem@carefusion.com

Interventional Specialties

Achieve®, AVAmax®, Jamshidi®

Breast biopsy, Diagnostic and procedure trays, Drainage, Jamshidi® bone marrow biopsy needles, Vertebral augmentation

Contact information

BD

800.531.4140
800.323.9088

7 a.m. to 5:30 p.m. CT
Monday to Friday

gmb-MedSpec-CustService@CareFusion.com

AVAmax acquisition

Stryker has acquired the vertebral augmentation product line from BD. Read more

For more information about Stryker, visit stryker.com.

PleurX®

Drainage

Contact information

BD

800.531.4140
800.323.9088

7 a.m. to 5:30 p.m. CT
Monday to Friday

pleurx-info@carefusion.com

Additional links

Medication and Supply Management

Pyxis®

Medication and Supply Management platform, Medication and Supply Management software, Medication and Supply Management technologies

Contact information

BD Pyxis Technical Support Center

800.727.6102

Contact information

BD Pyxis Point of Care Support Line

800.423.2451

Pyxis small parts order

800.366.3330
858.617.5301

GMB-CFN-OrderMgmt-Dispensing@carefusion.com

Patient Monitoring

Vital Signs®

Airway access devices, Critical and emergency care patient monitoring, ECG supplies, General anesthesia consumables, Labor and delivery patient monitoring, Temperature solutions

Contact information

BD

800.535.7923
800.932.0760, option 1

7 a.m. to 5 p.m. CT
Monday to Friday

VitalSignsCustomerSupport@carefusion.com

Respiratory Care

AirLife®

AirLife® respiratory products

Contact information

BD

800.531.4140
800.323.9088

7 a.m. to 5:30 p.m. CT
Monday to Friday

gmb-MedSpec-CustService@CareFusion.com

Jaeger®, VIASYS, Vmax®

Metabolic carts, Pulmonary function testing

Tiara

Sleep diagnostics and therapy

Contact information

BD

216.521.1220
216.521.1399
800.582.7458

support.sleep.us@carefusion.com

LTV®

Mechanical ventilation

Contact information

BD

800.754.1914, ext. 2

8 a.m. to 5 p.m. CST
Monday to Friday

ltvservice@carefusion.com

Surgical Instruments

Snowden-Pencer®, V. Mueller®

Laparoscopic instruments

Contact information

BD

800.531.4140
800.323.9088

7 a.m. to 5:30 p.m. CT
Monday to Friday

gmb-MedSpec-CustService@carefusion.com

Surveillance Technologies

MedMined®

Infection prevention surveillance, Medication Stewardship Surveillance

Customer service

BD

877.849.6735