Product Support

Pyxis® Medication and Supply Management

CareFusion is committed to providing a positive customer experience. Our experienced support representatives are well equipped to address your needs around the clock.

Pyxis Technical Support Center
Tel: 800.727.6102

Pyxis Point of Care Support Line
Tel: 800.423.2451

Contact a Local Sales Representative
Click to contact a Sales Representative

Microsoft® Windows® XP operating system end of support and Pyxis technologies
Click here for more information

 

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Customer Self-Service (CSS) allows you to log cases online with our Technical Support Center, view your case histories, check the status of open cases and find troubleshooting solutions and user guides relating to your Pyxis product cases.

Download a presentation that walks you through the Customer Self-Service application.

Don't have access yet? Register for CSS Support

Log in to or register for the Pyxis Customer Portal.

NEW! The Pyxis Customer Portal contains technical and clinical product information, best practice documents, Pyxis Insider newsletter archives, industry blogs and our product enhancement form for Pyxis products.

Looking for Customer Connection? In July, Customer Connection was replaced by the Pyxis Customer Portal. Visit Pyxis Customer Portal to find all of the same resources previously found in Customer Connection, plus more! Register now.

As part of our ongoing efforts to provide security, reliability and availability for your CareFusion products, we test and approve Microsoft security patches that have been identified as being Critical or Security related. Critical and Security are categories as defined by Microsoft when using the WSUS service.

For questions about Microsoft security updates please contact the following:
Infusion Technical Support - 888.812.3648
Dispensing Technical Support - 800.727.6102
server.support@carefusion.com


Monthly Security and Critical Patch Bulletin archives:

CareFusion’s award-winning customer service is ready to deliver excellent support for your Pyxis® technologies

In today’s complex healthcare environment, hospitals must thoroughly consider every technology investment to ensure it helps improve workflow, patient care and financial performance. Understanding that, CareFusion implementation teams, field specialists and technical analysts provide exceptional experience and comprehensive lifecycle support for your Pyxis® investments. Our knowledgeable, professional support team is one of the largest in the industry and is available 24/7/365 to make sure your Pyxis technologies are running smoothly, so you can maximize productivity and support your team’s ability to deliver better patient care. Our support staff is comprised of more than 600 field-based Project Managers, Implementation Specialists and Integration Engineers, more than 200 Technical Support agents in two call centers and 400 Field Service technicians to provide support whenever and wherever* it is needed by our customers.

CareFusion consistently ranks #1 in MD Buyline ratings for Service Response Time and Service Repair Quality since 2011. Most recently CareFusion was awarded the 2013 Confirmit ACE (Achievement in Customer Excellence) in seven categories including Pyxis Products Technical Field Support, Pyxis Products Technical Support Center and Pyxis Products Implementation. These rankings reflect CareFusion’s commitment to improving our customer experience not just with our products, but with the entire the CareFusion team.

*Within the continental US. Via phone or web access