Product Support

Pyxis® Medication and Supply Management

CareFusion is committed to providing a positive customer experience. Our experienced support representatives are well equipped to address your needs around the clock.

Pyxis Technical Support Center
Tel: 800.727.6102

Pyxis Point of Care Support Line
Tel: 800.423.2451

Contact a Local Sales Representative
Click to contact a Sales Representative

Microsoft® Windows® XP operating system and Windows® Server 2003 end of support
Click here for more information


The Dispensing Service Center allows Pyxis® customers to submit a case online with our Technical Support Center. Users have the ability to check the status of open cases, view case history and find troubleshooting solutions. Login >

Download a presentation that walks you through the Dispensing Service Center application.

Through the CareFusion Customer Portal, Alaris® and Pyxis® customers can access clinical and technical product information and e-newsletter archives, create service or repair requests and submit ideas for product enhancements. Login >.

As part of our ongoing efforts to provide security, reliability and availability for your CareFusion products, we test and approve Microsoft security patches that have been identified as being Critical or Security related. Critical and Security are categories as defined by Microsoft when using the WSUS service.

For questions about Microsoft security updates please contact the following:
Infusion Technical Support - 888.812.3648
Dispensing Technical Support - 800.727.6102

Monthly Security and Critical Patch Bulletin archives:

CareFusion’s award-winning customer service is ready to deliver excellent support for your Pyxis® technologies

In today’s complex healthcare environment, hospitals must thoroughly consider every technology investment to ensure it helps improve workflow, patient care and financial performance. Understanding that, CareFusion implementation teams, field specialists and technical analysts provide exceptional experience and comprehensive lifecycle support for your Pyxis® investments. Our knowledgeable, professional support team is one of the largest in the industry and is available 24/7/365 to make sure your Pyxis technologies are running smoothly, so you can maximize productivity and support your team’s ability to deliver better patient care. Our support staff is comprised of more than 600 field-based Project Managers, Implementation Specialists and Integration Engineers, more than 200 Technical Support agents in two call centers and 400 Field Service technicians to provide support whenever and wherever* it is needed by our customers.

CareFusion consistently ranks #1 in MD Buyline ratings for Service Response Time and Service Repair Quality since 2011. Most recently CareFusion was awarded the 2013 Confirmit ACE (Achievement in Customer Excellence) in seven categories including Pyxis Products Technical Field Support, Pyxis Products Technical Support Center and Pyxis Products Implementation. These rankings reflect CareFusion’s commitment to improving our customer experience not just with our products, but with the entire the CareFusion team.

*Within the continental US. Via phone or web access